Bigcommerce FAQs

BigCommerce is the #1 ecommerce software solution platform that allows you to create an online store. BigCommerce is built to be accessible to small merchants while having the functionality to scale and support the largest enterprise customers at the same time.

There are changes you can make within a Bigcommerce template or theme, but since Bigcommerce is a hosted shopping cart platform, the theme is already installed. To have the theme look its best in your store, it may need some minor adjustments. Installing a template includes manually updating the exact settings you want and testing your store front’s functionality.

Customers do not have to leave the website in order to make a payment. This will improve your customer checkout conversions as well as increase your revenue.

Yes, BigCommerce’s payment gateway includes fraud protection solutions for all merchants. They also integrate with a number of solutions that provide extra protection against fraud.

BigCommerce offers four pricing tiers to accommodate all different sized businesses. The main difference between the tiers is the number of transactions / monthly revenue they cover. As you scale up your business, you move up to the more advanced tiers that provide additional features and discounted transaction costs (if using BigCommerce’s default payment processing). In order to figure out which tier is best for your business, it is best to look at your monthly transactions for both volume and dollar amount.

One of the best ways you can be sure you are getting the best price for design is to know exactly what you are looking for. Knowing your business, your industry, and your competitors, as well as having goals and knowing the exact design you are looking for can help minimize the costs of website design.

Yes. BigCommerce has a number of merchant accounts and gateways for international business.

Using BigCommerce’s default payment gateway (PayPal by Braintree), it will take 2-5 business days from the time a transaction is processed for your money to be deposited into your bank account depending on the credit card used at purchase.

Yes. The URL that you will use for your website to process payments must be provided. Coalition Technologies is more than happy to help you launch your website through BigCommerce!

All BigCommerce websites are mobile responsive out of the box. That means that your customers will have the best experience no matter what device they use to view your website.

BigCommerce management has improved by leaps and bounds these last few years. As they’ve invested in their platform, they have made sure the store owner’s experience has remained streamlined and intuitive while still giving you access to enterprise-level tools and customization options.

Migrating from one platform to another can be very difficult. Coalition has helped hundreds of websites make this move: transferring product, review, customer, and order data from one platform to another. There are also a number of third-party tools that can automate this process to an extent. You also need to be aware of the effects on your SEO and other marketing efforts. Each store migration is a little different. Contact us to learn more and get a free migration plan.

BigCommerce is not open source. While this does mean it has limitations in regards to the amount of customization you can perform on the platform, the tradeoff is that you do not need to manage any of the backend technology. This reduces overall costs and means you will not need to staff developers to fix issues with the platform.

Yes, BigCommerce is PCI compliant. There are different levels of compliance and different responsibilities depending on how you are using their platform, so we recommend reviewing their compliance article for additional information.

BigCommerce takes platform and hosting security very seriously. They utilize the Google Cloud Platform for hosting and are ISO/IEC 27001:2013 certified and PCI DSS 3.1, Level 1 certified as both a Merchant and Service Provider. In short, they are the most secure cloud-based platform.

BigCommerce and Shopify are both great ecommerce platforms but they have some key differentiators. This is a fairly complex topic, so we’ve dedicated an entire article to this question: Shopify vs. BigCommerce vs. Magento. The answer varies based on your business, so contact us to learn more. We’re happy to share our unbiased opinions on both platforms.

Yes. BigCommerce is one of the most SEO friendly website frameworks available. It offers a lot of flexibility and control of technical SEO items. The team over at BigCommerce took SEO into account when developing their platform and the new Stencil framework.

There are numerous existing integrations available in their app store. They also have a very accessible API to build custom integrations with other systems/tools as needed.

You can get a website set up and launched on BigCommerce in a couple of days if you have your product information ready. If you want a more custom website and want to launch with advanced features, we’d recommend taking a few months to set up your store.