Bigcommerce FAQs

How can we help you?

Top Questions

CAN BIGCOMMERCE SUPPORT CUSTOM PROGRAMMING?

Yes. BigCommerce partners with different experts who are able to do custom programming on a BigCommerce website. Coalition Technologies is an expert when it comes to customizing a BigCommerce website. Not only do we customize the front end design of the store, but we also add custom functionality and backend integrations.

CAN I PURCHASE THE TEMPLATE AND INSTALL THEM MYSELF?

BigCommerce has a number of pre-built themes within their theme store that you can purchase and install on your own.

WHAT IS BIGCOMMERCE?

BigCommerce is the #1 ecommerce software solution platform that allows you to create an online store. BigCommerce is built to be accessible to small merchants while having the functionality to scale and support the largest enterprise customers at the same time.

WHAT IS INVOLVED IN THE INSTALLATION OF A TEMPLATE OR THEME INSIDE OF MY BIGCOMMERCE STORE?

There are changes you can make within a Bigcommerce template or theme, but since Bigcommerce is a hosted shopping cart platform, the theme is already installed. To have the theme look its best in your store, it may need some minor adjustments. Installing a template includes manually updating the exact settings you want and testing your store front’s functionality.

DO CUSTOMERS HAVE TO LEAVE THE STORE IN ORDER TO MAKE A PAYMENT?

Customers do not have to leave the website in order to make a payment. This will improve your customer checkout conversions as well as increase your revenue.

DOES BIGCOMMERCE OFFER ANY PROTECTION AGAINST FRAUD?

Yes, BigCommerce’s payment gateway includes fraud protection solutions for all merchants. They also integrate with a number of solutions that provide extra protection against fraud.

HOW MUCH DOES BIGCOMMERCE COST? WHAT ARE THE DIFFERENCES BETWEEN PRICING PACKAGES?

BigCommerce offers four pricing tiers to accommodate all different sized businesses. The main difference between the tiers is the number of transactions / monthly revenue they cover. As you scale up your business, you move up to the more advanced tiers that provide additional features and discounted transaction costs (if using BigCommerce’s default payment processing). In order to figure out which tier is best for your business, it is best to look at your monthly transactions for both volume and dollar amount.

HOW I CAN I GET THE BEST PRICE OF DESIGN WORK?

One of the best ways you can be sure you are getting the best price for design is to know exactly what you are looking for. Knowing your business, your industry, and your competitors, as well as having goals and knowing the exact design you are looking for can help minimize the costs of website design.

AM I STILL ABLE TO SET UP A MERCHANT ACCOUNT AND GATEWAY WITH BIGCOMMERCE PAYMENT GATEWAY IF MY BUSINESS IS LOCATED OUTSIDE THE US? Yes. BigCommerce has a number of merchant accounts and gateways for international business.

Yes. BigCommerce has a number of merchant accounts and gateways for international business.

HOW LONG DO TRANSACTIONS TAKE TO BE DEPOSITED INTO MY BANK ACCOUNT?

Using BigCommerce’s default payment gateway (PayPal by Braintree), it will take 2-5 business days from the time a transaction is processed for your money to be deposited into your bank account depending on the credit card used at purchase.

DO I STILL NEED TO PROVIDE MY URL TO SET UP MY BIGCOMMERCE WEBSITE EVEN IF MY WEBSITE IS NOT UP YET?

Yes. The URL that you will use for your website to process payments must be provided. Coalition Technologies is more than happy to help you launch your website through BigCommerce!

ARE BIGCOMMERCE WEBSITES MOBILE FRIENDLY?

All BigCommerce websites are mobile responsive out of the box. That means that your customers will have the best experience no matter what device they use to view your website.

HOW EASY IS BIGCOMMERCE TO USE/MANAGE?

BigCommerce management has improved by leaps and bounds these last few years. As they’ve invested in their platform, they have made sure the store owner’s experience has remained streamlined and intuitive while still giving you access to enterprise-level tools and customization options.

HOW DO I TRANSFER MY STORE FROM SHOPIFY / MAGENTO / WOOCOMMERCE / ANOTHER PLATFORM TO BIGCOMMERCE?

Migrating from one platform to another can be very difficult. Coalition has helped hundreds of websites make this move: transferring product, review, customer, and order data from one platform to another. There are also a number of third-party tools that can automate this process to an extent. You also need to be aware of the effects on your SEO and other marketing efforts. Each store migration is a little different. Contact us to learn more and get a free migration plan.

IS BIGCOMMERCE OPEN SOURCE?

BigCommerce is not open source. While this does mean it has limitations in regards to the amount of customization you can perform on the platform, the tradeoff is that you do not need to manage any of the backend technology. This reduces overall costs and means you will not need to staff developers to fix issues with the platform.

IS BIGCOMMERCE PCI COMPLIANT?

Yes, BigCommerce is PCI compliant. There are different levels of compliance and different responsibilities depending on how you are using their platform, so we recommend reviewing their compliance article for additional information.

HOW SECURE IS BIGCOMMERCE?

BigCommerce takes platform and hosting security very seriously. They utilize the Google Cloud Platform for hosting and are ISO/IEC 27001:2013 certified and PCI DSS 3.1, Level 1 certified as both a Merchant and Service Provider. In short, they are the most secure cloud-based platform.

HOW DOES BIGCOMMERCE COMPARE TO SHOPIFY? WHICH IS THE BETTER FIT FOR MY BUSINESS?

BigCommerce and Shopify are both great ecommerce platforms but they have some key differentiators. This is a fairly complex topic, so we’ve dedicated an entire article to this question: Shopify vs. BigCommerce vs. Magento. The answer varies based on your business, so contact us to learn more. We’re happy to share our unbiased opinions on both platforms.

IS BIGCOMMERCE SEO FRIENDLY?

Yes. BigCommerce is one of the most SEO friendly website frameworks available. It offers a lot of flexibility and control of technical SEO items. The team over at BigCommerce took SEO into account when developing their platform and the new Stencil framework.

CAN I INTEGRATE BIGCOMMERCE WITH MY OTHER BUSINESS TOOLS?

There are numerous existing integrations available in their app store. They also have a very accessible API to build custom integrations with other systems/tools as needed.

HOW QUICKLY CAN I SET UP A STORE ON BIGCOMMERCE?

You can get a website set up and launched on BigCommerce in a couple of days if you have your product information ready. If you want a more custom website and want to launch with advanced features, we’d recommend taking a few months to set up your store.

BigCommerce FAQs | Coalition Technologies